The shift from theoretical product discovery to high-fidelity 'demonstration first' development is fundamentally changing the PM role. While this increases speed-to-market, it places a heavier burden on product leaders to manage the risks of AI hallucination, security vulnerabilities, and the potential loss of authentic human connection in the user experience.

About 6 months ago I decided we needed to change the way our website worked. It was too passive. It was also solution oriented. In other words, it didn’t do much to interact with the user to understand their needs and provide solutions that made s...

“AI can make mistakes.” This phrase might as well be the slogan of our era. It follows on the heels of LLMs being hastily jammed into various places, from software development to courtrooms to surgeries. But for some reason, it’s seen as a get-ou...

Here’s the latest news, resources, and use cases from the world of product, UX, AI and technology. Let’s go: • 📊 AI in Healthcare • 💸 Something big • 👩💻 AI first operators • 🤖 UX consulting • 🎛️ Airbnb • 🤼♂️ OpenClaw • 👥 Report ca...
When building and growing a company, you must be able to step away from numbers and KPIs and look at it from a human perspective — as a… Continue reading on UX Collective »

AI has lowered real barriers for many users. But intelligence and inclusion do not always advance at the same pace. Continue reading on UX Collective »

A reverse-engineered drafting process that keeps humans in charge (AI disclaimer: edited image of Jesus & the St. Peter android was produced with AI assistance; the rest of the banner, copy, and layout are my own design) A writer keeps AI in the ...

Field notes on trust, participatory scaffolding, and shared agency. Citizen participation? Hell no!Involving citizens in public design is much more than running an “open” process. It is about redistributing agency — enabling people to shape decis...

Brian Halligan co-founded HubSpot, ran it as CEO for about 15 years, and now coaches Sequoia’s fastest-growing founders as their in-house CEO coach. Listen on YouTube, Spotify, and Apple Podcasts We discuss: • His LOCKS framework for evaluating...

The night before I testified in the US Senate in May, 2023, the late philosopher Daniel Dennett sent me a manuscript that he called “counterfeit people”. It was published a few days later in The Atlantic. Here the first paragraph. He was right t...

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